Babs737
PILOTE DE LIGNE
- Messages
- 861
- Réactions
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- 157
CONCERNANT LES FRAIS DE LICENCE UPDATE ANNUELLE :
Voici mes mails vers PROSIM (M Moyano et M Koole ) ce jour car ils ne retrouvent plus ma licence Prosim suite dans leur base suite à mon achat hier d'une licence Update. :
historique ci-dessous :
De Prosim vers moi
14 janv. à 14:17
Dear Lamine,
We saw you have purchased a “Subscription update licences” without having a “ProSim-Suite” under the same ProSim account.
The update subscription license is intended for user who already have the “ProSim-Suite” non-commercial user license, so you need to have first a “ProSim Suite non-commercial software license”
https://prosim-ar.com/shop/products/prosim737-non-commercial-license-v2-51.html under the same ProSim account, in order to install and use an update subscription license.
Please, if you have order this licence accidentally, we can cancel your order so you can then place right order for the ProSim Suite.
Please confirm.
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-------SUITE de Moi vers PROSIM ( je ne mets pas les Email intermédiaire)--------
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Envoyé : mercredi 15 janvier 2020 à 13:01:58 UTC+1
Objet : Summary of our discussions
Date of purchase order : 4 févr. 2018
Email for me at 20 : 03 by M. KOOLE:
Dear Lamine,
Thank you for purchasing ProSim737. The software can be downloaded from our website, this email cont'ains your purchased keys. In case you have an'y question we're happy to assist you!
Your new ProSim737 keys (strictly personal):
Product Key: xxxxxxxxxxx
Update Key: xxxxxxxxxxxx
Thank you and best regards, Hanne
Between February to March 2019
I upgrade PROSIM 737 version 2.xx to 2.15
After March 2019 :
I don’t bought a new update licence because I’m in professional trip during long month
Now :
I purchase yesterday the licence de get update after 2.15 to 2.24/25 ( until February 2020 )
After : ( March 2020)
I bought a new one for March 2020 to March 2021.
Conclusion :
1 -With m'y yesterday purchase order I can update m'y prosim suite to 2.24 or 25 ( I don’t know exactly)
2 – Why you don’t found m'y licence in your DataServer. (this is probably it's our problem)
I musn’t suffer from a malfunction of an update of m'y account internally at prosim
I wish to find solution together.
Again, Thanks in advance for your comprehension and your help
Best regards
Lamine
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Puis un autre de moi vers PROSIM
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----- Message transmis -----
Envoyé : mercredi 15 janvier 2020 à 14:49:37 UTC+1
Objet : Problem with the prosim license and updates
Dears M Moyano and M Koole,
I'm willing to pay, but before all we have to agree on the chronology of events describe it in m'y last Email ( sent to you this day at 13h01mn Summary of our discussions)
How you explain that, I can do the updates from February 2018 to February 2019 without buying update licence , you are agree with me it’s normal. !!! NO I don’t” think it’s normal. I have 2.15 version and Prosim 737 2.15 doesn't exist on february 2018. The only possibilit'y for update : is to have a valid license for February 2018 to February 2019 what I had.
Let’s be serious, You don’t think there’s a problem and what I’m saying is right.
Could you give me solution this day.
Thanks in advance
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DEPUIS ...........bibpiproblèmeip SILENCE RADIO de leur part
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Voici mes mails vers PROSIM (M Moyano et M Koole ) ce jour car ils ne retrouvent plus ma licence Prosim suite dans leur base suite à mon achat hier d'une licence Update. :
historique ci-dessous :
De Prosim vers moi
14 janv. à 14:17
Dear Lamine,
We saw you have purchased a “Subscription update licences” without having a “ProSim-Suite” under the same ProSim account.
The update subscription license is intended for user who already have the “ProSim-Suite” non-commercial user license, so you need to have first a “ProSim Suite non-commercial software license”
https://prosim-ar.com/shop/products/prosim737-non-commercial-license-v2-51.html under the same ProSim account, in order to install and use an update subscription license.
Please, if you have order this licence accidentally, we can cancel your order so you can then place right order for the ProSim Suite.
Please confirm.
-----------------------------------------------------------------
-------SUITE de Moi vers PROSIM ( je ne mets pas les Email intermédiaire)--------
------------------------------------------------------------
Envoyé : mercredi 15 janvier 2020 à 13:01:58 UTC+1
Objet : Summary of our discussions
Date of purchase order : 4 févr. 2018
Email for me at 20 : 03 by M. KOOLE:
Dear Lamine,
Thank you for purchasing ProSim737. The software can be downloaded from our website, this email cont'ains your purchased keys. In case you have an'y question we're happy to assist you!
Your new ProSim737 keys (strictly personal):
Product Key: xxxxxxxxxxx
Update Key: xxxxxxxxxxxx
Thank you and best regards, Hanne
Between February to March 2019
I upgrade PROSIM 737 version 2.xx to 2.15
After March 2019 :
I don’t bought a new update licence because I’m in professional trip during long month
Now :
I purchase yesterday the licence de get update after 2.15 to 2.24/25 ( until February 2020 )
After : ( March 2020)
I bought a new one for March 2020 to March 2021.
Conclusion :
1 -With m'y yesterday purchase order I can update m'y prosim suite to 2.24 or 25 ( I don’t know exactly)
2 – Why you don’t found m'y licence in your DataServer. (this is probably it's our problem)
I musn’t suffer from a malfunction of an update of m'y account internally at prosim
I wish to find solution together.
Again, Thanks in advance for your comprehension and your help
Best regards
Lamine
-----------------------------------------------------------------------
-----------------------------------------------------------------------
Puis un autre de moi vers PROSIM
-----------------------------------------------------------------------
-----------------------------------------------------------------------
----- Message transmis -----
Envoyé : mercredi 15 janvier 2020 à 14:49:37 UTC+1
Objet : Problem with the prosim license and updates
Dears M Moyano and M Koole,
I'm willing to pay, but before all we have to agree on the chronology of events describe it in m'y last Email ( sent to you this day at 13h01mn Summary of our discussions)
How you explain that, I can do the updates from February 2018 to February 2019 without buying update licence , you are agree with me it’s normal. !!! NO I don’t” think it’s normal. I have 2.15 version and Prosim 737 2.15 doesn't exist on february 2018. The only possibilit'y for update : is to have a valid license for February 2018 to February 2019 what I had.
Let’s be serious, You don’t think there’s a problem and what I’m saying is right.
Could you give me solution this day.
Thanks in advance
-----------------------------------------------------------------------
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DEPUIS ...........bibpiproblèmeip SILENCE RADIO de leur part
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